Government services
Public-service kiosk
Retrieve and continue the right case with appropriate authorization.
Operational journey
- 01Verify
- 02Open scoped session
- 03Queue / retrieve case
- 04Request step-up
- 05Close session
- 06Record event
The right person is the start.
The right context is the next requirement.
| Component | Scenario application |
|---|---|
| Actors | Citizen; support officer |
| Authoritative identity | eGov / Case management |
| Purpose | Retrieve and continue the right case with appropriate authorization. |
| Trust service | Authenticate |
| Decision | AUTHENTICATED / STEP_UP_REQUIRED / DENIED |
| Policy | Organization-, workflow- and version-specific approved policy. |
| Evidence | Citizen; case; scope; session; device; evidence. |
| Integration | Integration authentication |
| Status | Solution scenario - deployment validation required |
Exceptions & alternatives
Start with a controlled PoC.
Define purpose, devices, risks and acceptance criteria before scaling.