Healthcare
Returning patient & kiosk
Find the correct record within the hospital population.
Operational journey
- 01Present palm
- 02Capture
- 03PAD & quality
- 04Identify 1:N
- 05Confirm appointment
- 06Check in
The right person is the start.
The right context is the next requirement.
| Component | Scenario application |
|---|---|
| Actors | Patient; support officer |
| Authoritative identity | HIS / Appointment |
| Purpose | Find the correct record within the hospital population. |
| Trust service | Identify 1:N |
| Decision | IDENTIFIED / NO_MATCH / AMBIGUOUS / REVIEW_REQUIRED |
| Policy | Organization-, workflow- and version-specific approved policy. |
| Evidence | Search scope; appointment; result; time; device. |
| Integration | Identification API |
| Status | Solution scenario - deployment validation required |
Exceptions & alternatives
Verify the right person.
Do not replace clinical checks.
| Control | Applicability boundary |
|---|---|
| Palm verification | Supports identity verification; does not establish the correct medication, dose, specimen or procedure. |
| Representative | Keep representative and patient identities separate; check authority to act. |
| Emergency / unable to use palm | Do not delay care. Use the approved alternative identification procedure. |
| Hygiene | No reader contact in a contactless configuration; this does not establish elimination of infection risk. |
Start with a controlled PoC.
Define purpose, devices, risks and acceptance criteria before scaling.